Questions? Read our
The Area’s Leading
Residential Roofing FAQs
How do I know if I need a new roof?
There are many different factors to consider. Please refer to our Roofing Services page for a more detailed answer, or give us a call. Obvious signs are missing shingles or water intrusion into the home.
How long will it take for you to complete the work on my roof?
For residential roofs, one or two days is the norm (depending on the size of your roof). A very large roof or a roof requiring substantial repairs could take longer. The weather can also delay the process, but we will always ensure the roof is watertight from beginning to end.
Can you just cover over my existing shingles instead of tearing them off?
What do you do about roof flashing?
Flashings are used wherever something intersects the roof. These are the most important areas of your roof. Various materials can be used to protect these areas: sheet metal (copper, galvanized steel, aluminum), Lead, ice and water shield, membranes, and sealants can be integrated at siding, chimneys, walls, gutter lines, skylights, pipes, and vents. If the existing flashing is in good shape they can sometimes be reused. However, since flashing can be the most critical roof component we recommend new flashings if there is any concern about the existing.
What Do You Do About Skylights?
For a new skylight installation, there’s no better time to have the work done than when you’re replacing the roof on your house. If you have skylights that leak or give you other problems, we will come out and diagnose the problem to the best of our ability. In this day and age skylights on shingle roofs have become much more common, and affordable. If you would like to add a skylight let our estimators know and we will provide you with a variety of options.
Do You Clean-Up Around Our Home Once You've Finished?
American Roofing FAQs
Are you an experienced roofing contractor?
American Roofing & Vinyl Siding has been in business since 1999. With more than 20 years of experience, we’re happy to provide you with a list of references who will confirm that we do our work as promised. We stand by Our Work and will provide knowledgeable, honest answers to your questions.
Do you carry workers' compensation insurance or liability insurance?
Do you really provide free, no obligation estimates?
How can I find a contractor that I can trust?
Surveys have shown that the number one criteria most people use to pick a roofing contractor is trust. The NRCA (National Roofing Contractors Association) recommends that you look for a contractor who fits the following criteria:
- The business has a proven track record.
- Check references.
- Talk to your local building department.
- Lok at the work they have done in your area.
- The business is stable.
- How long have they been in business?
- Who owns the company?
- The business provides expertise.
- Are installers experienced?
- Does the contractor provide training and oversight of work?
- Has the contractor achieved certifications frommanufacturers?
- The business provides an understandable contract.
- Don’t sign something you can’t understand.
- Make sure you understand what you are getting, what it will cost, and when payments are due.
How can I (the homeowner) help prevent future roofing problems?
At least annually, take a look at your roof to see if there are any cracked or missing shingles, deteriorated flashing, loose seams, and other signs of problems. Indoors, check for discolored drywall, peeling wallpaper, or cracked paint, which may be due to the roof. If you see any of these, call American Roofing & Vinyl Siding, for an immediate evaluation (the faster we can solve your problem, the more we can eliminate further damage).
Insurance Claims FAQs
Hail, wind, and storm damage are considered an insurance loss on your homeowner’s policy. Most insurance companies will pay the entire cost, less your deductible, for replacing the roof if it is damaged. The claim is also considered a natural disaster and does not count against you for future rate increases.
American Roofing & Vinyl Siding specializes in accident and weather related damage repair and replacement, including exterior roofing, gutters, siding, windows as well as interior painting, sheetrock, ceiling texture, flooring and carpet cleaning. We will help you deal with your insurance company and meet with your insurance adjuster if requested. Our involvement prevents you from getting stuck with a settlement that won’t cover your costs, or even worse, getting denied. With American Roofing & Vinyl Siding you pay no out-of-pocket expense other than your insurance deductible. We agree to accept what your insurance company will pay for the claim, including your deductible, and ensure the highest-quality repair or replacement. You may also benefit from upgrades that we typically offer as signing incentives, such as upgrading the customer from 3-tab shingles to architectural shingles at no additional charge. Our company is also the most credentialed roofing contractor in the Mid-South, and our employees are trained to the highest standards.
MY ROOF IS NOT LEAKING. HOW DO I KNOW IF I HAVE HAIL DAMAGE?
SHOULD I GET SEVERAL ESTIMATES?
THE INSURANCE COMPANY WITHHELD DEPRECIATION ON MY ROOF. WILL I GET THAT MONEY?
WHY DID THE INSURANCE COMPANY WITHHOLD DEPRECIATION?
The second reason is that they wish to make sure that you pay your full deductible. The insurance companies reason that, if you are given all the money to begin with, many people would naturally try to find a contractor who would perform the job for the dollar amount in hand. By holding a retainage amount, they can adjust the amount of the final payout based on the roofing contractor’s invoice, thus assuring that the customer does pay the deductible.
THE INSURANCE IS ONLY PAYING FOR PART OF MY ROOF, AND MY NEIGHBOR'S INSURANCE COMPANY PAID FOR THEIR ENTIRE ROOF; WHY IS MY INSURANCE COMPANY ONLY PAYING FOR PART OF MY ROOF?
WHAT IF YOUR ESTIMATE IS GREATER THAN THE INSURANCE COMPANY'S ESTIMATE?
ON MY PAPERWORK, IT LOOKS LIKE MY INSURANCE COMPANY HAS ALREADY DEDUCTED MY DEDUCTIBLE FROM THE CHECK THEY SENT ME?
HOW CAN I AVOID PAYING THE DEDUCTIBLE?
We’re here to help you through
any roofing emergency.
Call our 24/7 emergency hotline for immediate response to any roofing emergency due to damage from weather, fire, or vandalism. Please call us immediately if you suspect your current roof may have wind or hail damage from a recent storm. Our roofing experts will come to your home to assess the damage and give you a free estimate.